We are excited to announce the launch of our new IT HelpDesk Ticketing system, Z-Desk, designed to streamline the process of reporting and resolving IT issues.
Here’s how you can use Z-Desk:
- Report an Issue
- Send an email to ITHelpDesk@MultipliZity.com to open a ticket.
- Alternatively, submit your request via the Z-Desk website:
- Receive Updates
- Once your issue is logged, you’ll receive an email with a ticket reference number.
- You’ll be notified of any updates or actions taken on your ticket via email.
- Provide Details
- When reporting an issue, please include as much information as possible to help our team resolve it quickly. This includes a clear description of the problem and any relevant screenshots.
- If you need to attach files (e.g., screenshots), simply reply to the email notification you receive and attach the files.
Z-Desk is here to ensure that every IT issue is addressed efficiently and effectively. We appreciate your cooperation in using the system and look forward to enhancing your IT support experience.
If you have any questions or need assistance with Z-Desk, feel free to reach out.
ACCESS Z-DESK